Client:Volkswagen Financial Services
Industry:Banking and Financial Services
Region:Europe
Volkswagen Financial Services transforms document workflows with AI
90%
reduction of manual effort in selected processes
90%
of documents processed automatically in selected processes
95%
fast and accurate document classification and distribution
Client Overview
Volkswagen Financial Services AG, part of Volkswagen Group Mobility and Europe’s largest automotive financial services provider, manages financial and mobility services across 18 markets. The company faced the challenge of processing large volumes of complex, unstructured documents manually—a time-consuming and error-prone process that slowed workflows, limited scalability, and impacted employee efficiency and customer experience. To address this, Volkswagen Financial Services turned to agentic automation to streamline document handling, reduce manual effort, and create faster, smarter, and more reliable workflows.
Several AI-based document processing solutions to reduce manual workload
To tackle the challenge of processing large volumes of unstructured correspondence, Volkswagen Financial Services deployed desktop-accessible agentic automation bots powered by UiPath. Employees now feed emails, letters, PDFs, and other documents directly into UiPath Document Understanding™, which classifies and extracts key information from unstructured content.
From there, UiPath Autopilot™ determines the appropriate workflow, automatically routing documents to the right back-end process or RPA bot for handling. For example, routine customer requests—like changes to bank details, address updates, or vehicle registration documents—are processed entirely by the agentic bot without person intervention.
Employees can easily review and refine outputs using UiPath Clipboard AI™, which captures data accurately across multiple systems and formats, allowing adjustments before finalizing responses. The solution integrates with hundreds of internal systems using UiPath Platform™ for orchestration and monitoring, while UiPath Automation Cloud™ enables the company to scale these workflows across multiple departments and regions.
This approach eliminated the need for external service providers to manually read and classify correspondence. Employees are freed to focus on higher-value tasks, such as resolving complex customer inquiries, improving service quality, and supporting strategic initiatives—unlocking both time and budget for innovation.
With agentic automation, we’ve eliminated manual correspondence processing and freed our employees to focus on higher-value work, improving both efficiency and customer experience.
Outcomes:
Reduced manual workload: Agentic automation takes over repetitive document processing, freeing employees to focus on higher-value work
Improved accuracy and reliability: Structured processing ensures consistent, error-free handling of unstructured correspondence
Enhanced customer experience: Faster, precise responses strengthen trust, service quality, and employee confidence
Additional resources:
Volkswagen Financial Services is a 2025 UiPath AI25 Award winner. Meet all the 2025 award winners and see how these leading companies are using the UiPath Platform™ to drive innovation, boost efficiency, and redefine success.
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