Volkswagen Financial Services transforms document workflows with AI

Several AI-based document processing solutions to reduce manual workload

For nearly seven years, Volkswagen Financial Services has been driving process automation with UiPath Robots—successfully automating over 120 business processes. What began with rule-based automation is now evolving into intelligent transformation: more than ten AI-enhanced robots are live, leveraging advanced document understanding technologies to process complex documents in various formats.

Volkswagen Financial Services, supporting Volkswagen customers worldwide, is using UiPath to modernize document processing and inquiry management. UiPath now classifies and processes unstructured documents, enabling faster and more accurate responses. With measurable ROI in short time, the company reduced manual pre-processing, boosted scalability, and improved employee satisfaction—all while strengthening compliance and customer experience. And the agentic automation roadmap just has started.

The result: smarter workflows, reduced manual effort, and a new level of scalability.

AI is not just enhancing automation—it’s redefining what’s possible.

Outcomes:

• Streamlined document processing: Volkswagen Financial Services leverages AI to handle complex documents in multiple formats, enabling faster, more accurate responses and smoother workflows

• Reduced manual workload: By automating repetitive and rule-based tasks, employees can focus on higher-value work, improving engagement and job satisfaction

• Enhanced customer experience: AI-powered document processing ensures timely, precise, and consistent interactions, strengthening trust and service quality

Additional resources:

Volkswagen Financial Services is a 2025 UiPath AI25 Award winner. Meet all the 2025 award winners and see how these leading companies are using the UiPath Platform™ to drive innovation, boost efficiency, and redefine success.