Client:Fiserv
Industry:Banking and Financial Services
Region:North America
Fiserv builds safe, scalable AI with UiPath
$10M
in SLA penalties avoided
20K+
QSR locations onboarded on schedule
Client Overview
Fiserv is a global fintech and payments leader helping financial institutions and businesses move money and information securely, efficiently, and at scale. As automation adoption expanded across the enterprise, Fiserv focused on scaling AI responsibly—ensuring every solution met strict governance, compliance, and risk standards. After successfully launching automation initiatives across key business areas, Fiserv set out to scale AI enterprise-wide. But scaling innovation in financial services requires more than technology—it requires trust, transparency, and control. They needed a platform that could empower teams across the organization to build automation while ensuring solutions were explainable, traceable, and safe for production. Governance wasn’t optional—it was foundational.
Building trusted AI at enterprise scale
Building on earlier automation successes, Fiserv expanded its program using the UiPath Platform™ to support enterprise AI and agent-driven automation. Over several years, the company established a strong automation foundation that now enables teams—including non-technical users—to build solutions using low-code and no-code tools.
Governance was embedded from day one. Fiserv partnered closely with compliance, risk, legal, cyber, and cloud teams to ensure every solution met enterprise standards before deployment. Built-in capabilities such as explainability, traceability, PII filtering, and prompt-injection guardrails allow teams to move quickly while maintaining trust and production readiness.
UiPath gives us the explainability, traceability, and guardrails we need to confidently put AI solutions into production while knowing they’re safe.
Outcomes:
Enables non-technical employees to build and deploy automation independently
Accelerates AI innovation with a scalable automation foundation
Strengthens trust through built-in governance, compliance, and risk controls
Additional resources:
Fiserv is a 2025 UiPath AI25 Award winner. Meet all the 2025 award winners and see how these leading companies are using the UiPath Platform to drive innovation, boost efficiency, and redefine success.
See how Fiserv first drove enterprise-wide agentic AI adoption
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