Client:PromptCare
Industry:Healthcare
Region:North America
PromptCare transforms revenue cycle operations with UiPath automation
70%+
EOB postings processed with automation
50%+
reduction in manual labor
75%+
cut in turnaround time for new patient process issues
Client Overview
PromptCare is a national healthcare provider delivering personalized, patient-centered care to people with complex, chronic health needs. For over 40 years, they’ve brought life-changing infusion and respiratory therapy into the home, helping thousands of children and adults across the U.S. live healthier, fuller lives. To continue that mission, PromptCare set out to modernize its revenue cycle management through agentic automation—eliminating silos, reducing costs, and improving speed and accuracy across care operations. By automating manual, document-heavy workflows like prior authorizations, payer audits, and claims, the company aims to enhance both clinical and financial accuracy, support efficient scaling, and create a foundation for sustained innovation and digital transformation.
Streamlining healthcare document processing to serve members better
PromptCare leveraged UiPath Studio to build AI agents and robots to automate revenue cycle operations, such as explanation of benefits (EOB)-to-cash posting, new patient admissions, prior authorizations, ventilator approvals, and invoice processing. Robots now handle structured high-volume tasks, such as remittance reconciliation and charge validation. Agents perform adaptive and cognitive work, including detailed work order creation and margin analysis. The results: agents now compile treatment plans and process physician documentation in days—not weeks—and have cut margin analysis tasks from 20–30 minutes to under three. Automation has reduced manual work, improved billing accuracy, and accelerated issue resolution. Faster patient onboarding enables quicker revenue recognition and helps patients receive care without delay. All deployments adhere to strict governance and HIPAA rules, with security models, encryption, and board-level oversight safeguarding data integrity and minimizing risk.
As UiPath Maestro™ becomes the control plane for the enterprise, PromptCare will advance enterprise-wide orchestration and move closer to its vision of agents, robots, and people working as one coordinated workforce.
We started with repetitive, mundane tasks and automated them with UiPath, which freed staff to focus on more complex work. Now we’re moving into intelligent, agentic automation that’s transforming our operations.
Outcomes:
Automated time-intensive document processing for faster patient onboarding
Improved billing accuracy and operational consistency across care teams
Freed staff to focus on patient care instead of administrative tasks
Additional resources:
PromptCare is a 2025 UiPath AI25 Award winner. Meet all the 2025 award winners and see how these leading companies are using the UiPath Platform™ to drive innovation, boost efficiency, and redefine success.
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