Client:Tetra Pak
Region:Global
Tetra Pak scales from automation to agentic AI—cutting process time from days to hours
Days → hours
for customer onboarding
99%
document accuracy in finance and tax
Days → hours
for supply chain workflows
Client Overview
Tetra Pak is a global leader in food processing and packaging, operating in more than 160 countries. With a strong foundation in automation across finance, supply chain, and service operations, the company has steadily scaled its digital capabilities. But many critical processes—especially those involving documents, decisions, and multiple systems—still rely on manual intervention. Customer onboarding and supply chain workflows could take days, limiting speed and scalability. Tetra Pak needed a way to move faster while maintaining the accuracy, governance, and control the business depends on.
From automation to agentic orchestration—connecting people, robots, and AI agents
Tetra Pak moved beyond task automation—bringing AI agents into core workflows with the UiPath Platform™ while keeping governance and person oversight in place.
In finance and tax, the team combined UiPath Document Understanding™ with generative AI to process invoices with close to 99% accuracy. Human validation is still built into the process, ensuring that edge cases are reviewed and compliance is maintained.
In finance and tax, generative AI and document understanding have enabled nearly 99% accuracy, letting humans intervene only when necessary and dramatically improving efficiency.
From there, Tetra Pak expanded into supply chain and customer operations. In warehousing and service supply networks, AI agents now summarize requests, route tasks, and coordinate actions across systems—reducing turnaround times from days to hours.
Customer onboarding followed a similar path—but with a deliberate human-in-the-loop model. This ensures new customers are onboarded quickly while maintaining the trust, validation, and governance required by the business.
A key innovation is the introduction of “healing agents.” These AI agents proactively detect issues—such as system or interface changes—and resolve them automatically. If intervention is needed, they escalate, preventing delays and keeping workflows on track.
With AI agents at the center of our processes, we can proactively detect and solve issues without human intervention, helping both our people and our robots perform at their best.
Underpinning it all is a connected ecosystem. UiPath integrates seamlessly across systems like SAP, Salesforce, and customer portals—enabling robots, AI agents, and employees to work together as part of a coordinated, resilient operation. The result is a more adaptive, resilient operation—where processes don’t just run faster, they improve over time.
Outcomes:
Faster end-to-end workflows: reduced turnaround times from days to hours across onboarding and supply chain
Resilient operations: AI agents detect and resolve issues proactively to keep processes running smoothly
Empowered employees: people stay in control while focusing on higher-value, decision-driven work
Additional resource:
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Tetra Pak is a 2025 UiPath AI25 Award winner. Meet all the 2025 award winners and see how these leading companies are using the UiPath Platform to drive innovation, boost efficiency, and redefine success.
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