Industry:Healthcare
Region:North America
Client:Premier Healthcare
Premier Healthcare: Reducing the hands-on workload in invoice processing with AI
85%
of invoices processed without human intervention
7x
increase in invoice processing efficiency
6 to 1
reduction of people needed to process up to 1,000 invoices daily
Client Overview
Premier, a healthcare services company headquartered in North Carolina, faced the challenge of processing a growing volume of invoices on behalf of its clients—hospitals and healthcare providers. Premier's team relied heavily on manual intervention to extract and validate data, with about 1,000 invoices requiring the work of six employees every day. Despite some automation, 85% of the invoices still required human intervention.
Scaling up automation’s impact
Premier used UiPath Document Understanding™ and machine learning to reduce manual steps from 85% to just 15% of the invoicing process. This was a 7x improvement in efficiency. The new automation can process about 1,000 invoices daily, so it only needs one employee instead of six. Premier can now handle more invoices with little staff change. This saves a lot of money and makes the company run smoother.
We ended up with a complete inversion of manual to automated ratios. Instead of 85% of the invoices involving a person, 85% were fully automated. So that’s a pretty remarkable advancement.
Outcomes:
Remarkable efficiency: Premier's use of UiPath Document Understanding and machine learning made invoice processing seven times more efficient. This reduced the amount of time that humans had to do this from 85% to 15%.
Scalable solution: Premier's automated system can handle more invoices easily. This helps them grow with little staff change.
Human resource optimization: One person can now process up to 1,000 invoices a day, much less than the six people they used to need.
Additional resources
Join UiPath and speakers from global healthcare organizations to explore their automation journey implementations. Watch the Healthcare Summit from FORWARD + TechEd.
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