Client:Omega
Industry:Healthcare
Region:North America
Region:Asia Pacific & Japan
Omega Healthcare scales smarter growth with agentic AI—and keeps people in control
25%
efficiency improvement across operations
1,900
digital workers deployed across the business
20–25%
growth in digital workforce every six months
Client Overview
Omega Healthcare (Omega) is one of the largest revenue cycle management (RCM) providers in the U.S., helping healthcare organizations stay financially strong so they can focus on patient care. With ~37,000 employees and growing demand, scale is both an opportunity—and a challenge. After transforming core operations with AI-powered automation, Omega is now focused on scaling those gains across the enterprise.Automation had already improved productivity, accuracy, and turnaround times. But as the business expanded—and AI capabilities evolved—the challenge shifted: how to scale those gains across the enterprise without scaling cost, complexity, and headcount at the same rate.
From automation to orchestration—scaling outcomes, not effort
Omega had already removed inefficiencies—but the next step required more than automation. They needed a way to coordinate AI, Robots, and people—while maintaining control, visibility, and measurable outcomes.
Using the UiPath Platform™, Omega evolved into a more orchestrated, technology-led operating model. At the core are UiPath Robots, which power ~1,900 digital workers handling high-volume, rules-based work across revenue-cycle processes—creating a strong, scalable foundation.
Building on that, UiPath Maestro™ brings orchestration across the business—connecting systems, AI agents, and person workflows into a single, coordinated flow. This allows Omega to move beyond isolated automations and manage complex, end-to-end processes with greater consistency and control.
To expand what automation can handle, UiPath Autopilot™ introduces agentic AI into the mix—enabling the business to take on more complex, judgment-based work that previously required person intervention or wasn’t feasible to automate at all.Together, these capabilities allow Omega to standardize operations through productized workflows, expand into new use cases, and dynamically route work—technology first, then agents, then people where needed.
In practice, work flows seamlessly: software handles the bulk, AI agents resolve increasingly complex scenarios, and people step in for exceptions and oversight. Every critical decision loops back to people—ensuring compliance, accuracy, and trust.This shift marks a fundamental evolution—from labor-led services to technology-led outcomes—helping Omega scale the business without scaling complexity.
Our goal is to double the business without doubling our workforce—and that requires technology to lead the services.
Outcomes:
Higher efficiency at scale: automation has already removed 20–25% inefficiency—and Omega is targeting 45–50% in key areas through deeper orchestration
More standardized operations: productized workflows reduce variability and enable consistent delivery across clients
Stronger client outcomes: improved processes help healthcare providers increase revenue performance and focus more on patient care
Additional resources:
Omega is a 2025 UiPath AI25 Award winner. Meet all the 2025 award winners and see how these leading companies are using the UiPath Platform to drive innovation, boost efficiency, and redefine success.
To learn how Omega began its automation journey and achieved early gains in productivity, accuracy, and turnaround time, read the original case story
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