Client:Lake Michigan Credit Union
Industry:Banking and Financial Services
Region:North America
Lake Michigan Credit Union scales lending with AI and automation
60%
of loan origination tasks automated
40%
efficiency gain in a single workflow
$1M
expected savings by end of 2026
Client Overview
With a history stretching back to 1933, Lake Michigan Credit Union (LMCU) has grown from a teacher-founded credit union into a major financial institution serving 645,000 members with competitive lending and high-yield banking products. As lending volumes increased, the organization needed a more scalable way to manage complex, document-heavy loan processes without adding operational friction.
Partner
Orchestrating home equity lending with AI agents, automation, and people by reducing manual work and increasing capacity
To address manual, document-heavy workflows and unnecessary steps in lending, LMCU partnered with Greenlight Consulting to deploy agentic automation on the UiPath Platform™, starting with home equity lending.
With a largely greenfield environment, LMCU designed workflows differently from the start—embedding intelligence and coordination directly into the process.
Using UiPath Maestro™, LMCU orchestrated the end-to-end HELOC workflow, introducing policy-driven routing across systems. Loan files are now evaluated automatically before reaching disclosure. Required actions move forward, unnecessary steps are removed, and exceptions surface early.
AI agents support the process by helping interpret unstructured data and guide decision making, while UiPath Robots execute tasks consistently across systems. Employees remain central, focused on validation, judgment, and member interaction rather than administrative filtering.
This approach transforms fragmented, manual work into a consistent, scalable lending process.
Within four months of launching the partnership, LMCU delivered its first HELOC automation and began realizing measurable impact.
With orchestration in place, LMCU is expanding agentic automation into areas like fraud management and improving detection while maintaining oversight. As volumes grow, this approach helps strengthen quality, reduce risk, and support long-term scalability without slowing operations.
AI and automation are partners. If we can automate 25% of your time, you get to focus on what you’ve wanted to do, think strategically, not repetitively.
Outcomes:
More efficient lending operations: repetitive administrative work is removed, enabling faster processing and smoother workflows
Greater capacity to scale: standardized, policy-driven processes support higher loan volumes without adding complexity
Better employee experience: teams focus on meaningful work by supporting members and handling complex scenarios
Additional Resources:
From application to approval: modernizing loan origination with agentic automation See how UiPath, Greenlight Consulting, and Lake Michigan Credit Union streamline lending with agentic automation—accelerating approvals and reducing risk in this on-demand webinar.
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