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Client:HBL

Region:Asia Pacific & Japan

Industry:Banking and Financial Services

HBL​: Creating a more inclusive banking experience with automation​

HBL cover image for customer story

98%

accuracy rate on all sanction screening checks​

135

automated processes ​

341,000

hours saved annually​

Global Banks Transforming Themselves with the UiPath Platform

Empowering people to deliver better experiences and service

Habib Bank Limited's automation initiatives, starting with the successful automation of customer screening in the compliance department, have paved the way for broader enterprise adoption of automation technologies. Today, the bank screens 80,000 new cases per month, with bots performing 95% of all new customer screenings with near-perfect accuracy. The team has created 50 robots managing 135 processes across the business, with plans for more.

Wherever a manual, repetitive task exists, I’d like to automate it, freeing staff for more challenging and rewarding roles.

Mahin Choudry​, Head of Compliance Automation and Digital Enablement, Habib Bank Limited​

Outcomes:

  • Enhanced efficiency: HBL's implementation of AI and automation significantly streamlined banking operations.

  • Improved operations and morale: Automation improved not only operational processes but also boosted employee morale, as staff could focus more on complex tasks.

  • Commitment to digital transformation: Continued investment in AI and automation paves the way for full digital transformation.

Additional resources:

Gain insights from seasoned professionals and explore how cutting-edge automation technologies can supercharge your organization's efficiency and profitability. Watch the Financial Services Summit from FORWARD + TechEd.

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