Healthcare innovation at scale: how Geisinger is reimagining care delivery
Client:Geisinger
Region:North America
Industry:Healthcare
Geisinger: Transforming patient care and staff workflows
670K+
staff hours saved
$100M+
in cost avoidance, savings, and revenue
99%
faster access to nursing policies
Client Overview
Geisinger is a nonprofit healthcare leader serving 1.2 million people across Pennsylvania through 10 hospital campuses and Geisinger Health Plan. With more than 27,000 employees and generating over $8 billion in annual revenue, Geisinger is committed to delivering high-quality, equitable care. To meet growing regulatory demands and operational complexity, Geisinger faced challenges impacting staff efficiency and care delivery. Nurses spent excessive time on administrative tasks, reducing focus on patient care, while system-wide processes struggled to maintain consistency and reliability.
Empowering employees, improving care with agentic automation
Geisinger tackled its operational challenges by leveraging UiPath Platform™ to eliminate inefficiencies and empower staff. Using UiPath Studio, UiPath Orchestrator, and UiPath Robot Assistants, Geisinger implemented automations that streamlined processes across the organization. For example, automated workflows now enable nurses to access policies in seconds instead of minutes and provide discharge instructions in the patient’s preferred language, ensuring safety, equity, and consistency.
Geisinger’s Intelligent Automation Hub serves as the foundation for identifying pain points and scaling automation opportunities across departments. Through UiPath tools, Geisinger created over 200 automations, transforming operations to save staff time, reduce administrative burdens, boost patient care quality, and foster innovation throughout the system.
UiPath has allowed us to reimagine how work gets done. By automating repetitive tasks, we've freed up our staff to focus on what matters most—delivering exceptional care to our patients.
Outcomes:
Focused care, better outcomes: by reducing administrative distractions, nurses can dedicate their time to patients, delivering safer and more compassionate care
Empowered professionals, happier teams: automation lifts the burden of tedious tasks, allowing employees to thrive in their roles and leave work fulfilled
Fueling innovation for tomorrow: a culture of automation empowers staff to envision and create solutions, shaping a more efficient and equitable healthcare system
Additional resources:
Like Geisinger, meet other the 2024 UiPath AI25 Award winners, showcasing the power of AI and automation across industries. Discover how these leading companies are leveraging the UiPath Platform™ to drive innovation, improve efficiency, and redefine success.
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