Client:Cathay Pacific
Region:Asia Pacific & Japan
Industry:Transportation & Logistics
Cathay Pacific is automating for a seamless travel experience
200,000
frontline work hours saved per year
millions of dollars saved
and potential fines avoided
Client Overview
One of the world’s top airline groups, Cathay Pacific is leading the way to a more sustainable future for aviation. This implies a widespread innovation throughout the business to make operations more efficient, ensure punctuality of flights, boost staff morale, and provide passengers with a seamless flying experience that retains their loyalty. As part of this innovation, paper-based procedures like document validation need to be automated to eliminate human errors and alleviate email congestion.
Soaring to new heights with AI and automation
Cathay initiated its UiPath implementation by first identifying the most time-intensive manual tasks—such as data entry, invoice processing, and document management—and then mapping these processes for automation. By integrating UiPath Document Understanding™ with its existing enterprise systems via APIs and orchestration tools, the company established automated workflows that extract and process data from multiple sources, validate information, and manage invoices without manual intervention. Additionally, using UiPath Orchestrator, Cathay efficiently scheduled tasks, monitored performance, and managed exception handling to maintain data accuracy and reduce errors. This strategic approach not only accelerated processing times and minimized human error but also freed up staff to focus on higher-value, customer-centric activities.
Our aim is to make AI-led automation reach every business unit possible within Cathay, especially the front office. At the same time, we’re thinking about how we can empower and inspire customers through automation.
Kunaal Masih, Head of Digital at Cathay Pacific
Outcomes:
Reduced costs: Streamlined document processes, saving frontline hours
Improved customer experience: Automated meal preferences and timely resolution of claims
Empowered workforce: Increased employee morale and deployment of new virtual workers
Additional resources:
Similar to Cathay Pacific, check out the other 2024 UiPath AI25 Award winners, showcasing the power of AI + automation across industries. Discover how these leading companies are leveraging the UiPath Platform™ to drive innovation, improve efficiency, and redefine success.
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