Industry:Healthcare
Region:North America
Client:Arkansas Blue Cross Blue Shield
Blue Cross Blue Shield Arkansas: Delivering better care while lowering costs
$4.5 million
savings achieved
150%
ROI through automated care management workflow
Client Overview
Blue Cross Blue Shield Arkansas is the state’s largest health insurer. But they recognized the need to reinvent care management due to the rising costs of caring for an aging population. Their Care Management 2.0 initiative aimed to achieve better health outcomes and cost control by enhancing member engagement with available point solutions.
Improving member engagement and lowering the cost of care with AI and automation
Blue Cross Blue Shield Arkansas leveraged data, predictive analytics, and clinical care management capabilities to identify risk factors and orchestrate personalized engagement plans. They deconstructed a process using UiPath Process Mining, UiPath Task Mining, and other tools to understand how a process works and identify where to automate. By automating workflows with UiPath and utilizing AI, they assigned members to appropriate nurses, improving efficiency and engagement rates. This resulted in massive ROI and positive feedback from care managers, who appreciated the increased engagement.
What’s really great about UiPath is that it allows us to leverage the best of our existing systems without having to rewrite them. So, you can orchestrate workflows on top of that very efficiently.
Outcomes:
Enhanced care: Blue Cross Blue Shield Arkansas uses AI and automation to give each patient the best care
Improved collaboration: Automated workflows foster better engagement between care managers and patients
Easy integration: UiPath Platform™ integrates seamlessly with Blue Cross Blue Shield Arkansas' existing systems
Additional resources
Join UiPath and speakers from global healthcare organizations to explore their automation journey implementations. Watch the Healthcare Summit from FORWARD + TechEd.
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