Industry:Life Sciences
Client:Amgen
Region:North America
Amgen's journey through automation for enhanced efficiency
105
robots in operation
4.5+ million
transactions processed
530,000
hours saved
Client Overview
Global biopharmaceutical giant Amgen sought to evolve its automation capabilities to fuel innovation and better optimize processes. However, their legacy solution limited their ability to scale and keep pace with evolving industry demands. They needed a platform that could support their expanding automation needs, particularly in AI-related areas, while also enabling them to leverage cloud-based innovations for faster implementation and access to new features.
An integrated platform streamlines innovation
Amgen partnered with UiPath to implement a cloud-based automation platform tailored to the pharmaceutical industry. With UiPath, Amgen developed a systematic lifecycle for AI + automation. And by automating complex tasks like sales order processing, including extracting data from purchase orders and integrating it with SAP®, Amgen achieved significant productivity savings, faster processing times, and improved accuracy.
The advantage we found is that because we are now in the cloud, we have the ability to access innovation, and we don’t have to wait years. That’s really the biggest advantage for us.
Outcomes:
Enhanced automation program: With UiPath, Amgen greatly improved its automation program, simplifying processes, enhancing reusability and standardization, and smoothing human decision-making handoffs.
Cloud-based innovation: Transitioning to cloud-based automation allowed Amgen quicker and direct access to groundbreaking technological advancements without lengthy implementation periods or disruption.
Structured AI automation: Amgen established a systematic lifecycle for AI automation, underscoring a disciplined and systematic approach towards integrating technology, ensuring optimal efficiency, and streamlining operations.
Additional resources
Learn how world leaders in life sciences are using AI and automation to streamline manual processes, enhance patient outcomes, and boost operational efficiency. Watch the Life Sciences Summit from FORWARD + TechEd.
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