Client:United Wholesale Mortgage
Region:North America
Industry:Banking and Financial Services
Information Technology (IT)
United Wholesale Mortgage: Accelerating loan processing
30,000
items removed from a team's work queue
90%
automation at scale for mortgage loan invoices
84%
faster invoice processing
Client Overview
United Wholesale Mortgage (UWM), the leading mortgage lender in the United States (U.S.), wanted to cut the inefficiency out of the paperwork-heavy process of mortgage approvals. With each loan generating numerous invoices for appraisals, credit reports, and more, UWM’s team spent significant time manually reviewing and extracting data. This inefficiency hindered scalability and delayed services for borrowers, affecting both client satisfaction and operational productivity.
Improving productivity and delivering better experiences
UWM implemented UiPath Document Understanding™ to automate invoice data extraction and side-by-side review. This reduced invoice processing time from three minutes to 30 seconds per loan, allowing employees to focus on higher-value tasks. UiPath Communications Mining™ also cut email-to-case queue workloads by 20%, eliminating over 30,000 work items.
We have 60 team members every single day just working with these invoice documents. We built an app with UiPath to extract that data and show it to the team member side-by-side with the invoice, so they could make quick decisions.
Outcomes:
Increased efficiency in invoice processing: after adopting UiPath Communications Mining and intelligent document processing (IDP), UWM significantly reduced the time spent on invoice processing per loan.
Broad application of automation: the successful automation in invoice processing acted as a catalyst, inspiring exploratory implementation of technology in other areas to increase efficiency.
Simplified workflow management: the use of UiPath tools for managing Salesforce queues led to a significant decrease in manual workload, streamlining the working process.
Additional resources:
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