Built for scale: How Siam Food Services is future-proofing operations with agentic AI and automation

Accelerating food service operations with agentic automation

Siam Food Services partnered with UiPath to transform its manual, time-consuming processes into streamlined, automated workflows. By deploying UiPath robotic process automation (RPA) and AI-powered optical character recognition (OCR) technology, they automated critical finance tasks like bank statement uploads and accounts receivable settlements, significantly reducing processing times. The company also implemented AI-driven order processing that eliminated 90% of manual steps, automatically capturing purchase orders and updating the central management platform. Additionally, integration with Microsoft Teams and Azure AI enabled seamless handling of special price requests, cutting approval times and freeing the commercial team to focus on strategic pricing decisions. These combined UiPath solutions not only improved operational efficiency but also paved the way for future innovation with agentic AI.

By employing UiPath we ensured that tasks like uploading bank statements could be done round the clock. Within six months, the process became fully automated and could be completed in just 100 minutes each day—a reduction of 79%.

Natthee Siripitaya · Head of Business Information Technology and Regional IT Group Manager at Siam Food Services

Outcomes:

• Freed up employee time: By automating repetitive and manual tasks, Siam Food Services allowed its teams to shift their focus toward more meaningful and strategic activities, boosting overall productivity and job satisfaction

• Reduced operational complexity: The company streamlined its workflows across finance and order management, simplifying daily processes and making operations more efficient and easier to manage

• Improved speed and accuracy: Leveraging agentic automation, Siam Food Services sped up order processing while reducing errors, resulting in faster turnaround times and an enhanced experience for their customers

Additional resource:

• Gain insights from seasoned professionals and explore how cutting-edge automation technologies can supercharge your organization's efficiency and profitability. Watch the Financial Services Summit from FORWARD + TechEd.