How AI-powered customer experiences can deliver customer value and business outcomes

In a world where many digital experiences feel the same, how can your company stand out?

According to this new IDC Analyst Brief, the key is intelligent digital experiences powered by AI and automation. 

That’s because these technologies give customers what they want: personalized, context-aware experiences that deliver real value—not just during the initial engagement, but all the way through fulfillment.

By connecting tools, systems, data, and intelligence, companies can better understand and meet customer needs. And the benefits are significant:

• Increased customer satisfaction

• Improved retention rates

• Higher repeat purchases and renewals

• Greater lifetime value

Read this brief to find out how AI-powered automation can enhance customer experience and optimize your business processes.