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Shared Services
Industry Solutions
April 9, 2024
What happens to telecom when automation and AI come calling?
Explore how the telecom industry is leveraging AI and automation to transform customer experiences, enhance operational efficiency, and drive innovation.
rpa
March 8, 2016
RPA Technology: an Opportunity or Disruption for BPO Providers?
The outlook for opportunity & disruption of RPA for BPO and shared service providers with a discussion of the UiPath-Capgemini partnership.
rpa
May 2, 2015
BPO Service Offerings: 7 Essential RPA Core Competencies
We discuss the 7 essential RPA elements that BPO service offerings must have to be successful, two of which include leading technology and a process library.
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